Return & Refund Policy

Thank you for shopping with clairebridala.

This Return & Refund Policy explains the conditions and procedures that apply to eligible returns, exchanges, and refunds for products purchased through https://clairebridala.shop.

Our primary sales market is the United States.

Store Information

Store Name: clairebridala
Website: https://clairebridala.shop
Email: info@clairebridala.shop
Phone: +49 173 4367274

Business Address:
Oberstraße 47
56332 Alken
Germany

Return Address:
Oberstraße 47
56332 Alken
Germany

Return Window

Customers may request an eligible return within 30 business days after receiving their order.

The return period begins on the date the applicable shipping carrier records the package as delivered.

Customers must contact us within the 30-business-day return period to begin the return process.

Requests submitted after the applicable return period may not be accepted unless otherwise required by applicable law.

How to Request a Return

To request a return, please contact:

info@clairebridala.shop

Please include:

• Your order number;

• Your full name;

• The email address used for the order;

• The product you wish to return;

• The reason for the return;

• Photographs where the product is damaged, defective, incorrect, or materially different from what was ordered.

Please wait until you receive return instructions before sending a product back.

Products sent without following the provided return instructions may experience processing delays.

Return Eligibility

To qualify for a standard return, products should generally:

• Be requested for return within 30 business days after delivery;

• Be unworn except for reasonable fitting;

• Be unwashed;

• Be unaltered;

• Be free from customer-caused damage;

• Be free from stains, perfume, makeup, deodorant, body oils, or other signs of use;

• Retain original tags where applicable;

• Include original packaging and accessories where reasonably possible.

Customers may reasonably try on a garment to determine size and fit.

Wedding Dresses and Formalwear

Our products may include:

• Wedding dresses;

• Bridal gowns;

• Bridesmaid dresses;

• Homecoming dresses;

• Prom dresses;

• Wedding party dresses;

• Formal and special-occasion apparel.

Because wedding and formal garments often require careful handling, customers should take reasonable care when trying them on.

Products may not qualify for a standard return if they have:

• Been worn to an event;

• Been altered or tailored;

• Been washed or dry-cleaned;

• Been stained;

• Been damaged after delivery;

• Had required tags removed;

• Been modified from their original condition.

These conditions do not limit rights relating to defective, damaged, incorrect, or materially misdescribed products.

Change-of-Mind Returns

Eligible customers may request a return for reasons such as:

• Change of mind;

• Size concerns;

• Fit concerns;

• Style preference;

• Color preference;

• Event cancellation;

• Product no longer required.

The product must still satisfy the eligibility conditions contained in this policy.

Damaged, Defective or Incorrect Products

Please contact us promptly if you receive:

• A damaged product;

• A defective product;

• An incorrect product;

• The wrong size due to our fulfillment error;

• The wrong color or style due to our fulfillment error;

• A product materially different from the item ordered.

We may request photographs or other reasonable supporting information to help us evaluate the issue.

Where a problem is confirmed to have resulted from our error or a product defect, we will provide an appropriate remedy.

Return Shipping Costs

For a confirmed defective, damaged, or incorrectly fulfilled product caused by our error, clairebridala will cover reasonable return shipping costs where applicable.

For an eligible return based on change of mind, size choice, fit, style preference, event cancellation, or another reason not caused by our error, the customer is generally responsible for return shipping costs unless applicable law requires otherwise.

The applicable return shipping arrangement will be communicated before the customer sends the product back.

Return Method

Returns are generally accepted by mail.

Unless another approved return location is provided by our customer service team, eligible returns should be sent to:

clairebridala
Oberstraße 47
56332 Alken
Germany

Please contact us before sending a return.

Where reasonably available, customers should use a trackable shipping method and retain proof of shipment until the return process has been completed.

Return Inspection

After a returned product is received, we may inspect:

• Product condition;

• Original tags;

• Accessories;

• Packaging;

• Return eligibility;

• Whether the correct product was returned;

• Whether the product has been worn, washed, altered, stained, or damaged.

We will notify the customer after the return has been reviewed.

Refund Method

Approved refunds will be returned to the original payment method used to place the order.

We do not normally replace an approved monetary refund with store credit unless the customer expressly agrees.

Refund Processing Time

Once a refund has been approved, clairebridala will process the approved refund within 7 business days.

The approved refund will be returned through the original payment channel used for the purchase.

After we issue the refund, the customer's bank, card issuer, or payment provider may require additional processing time before the funds appear in the customer's account.

Refund Amount

An approved refund will ordinarily include the eligible purchase price of the returned product.

Any additional refundable amounts will depend on the reason for the return, circumstances of the transaction, and applicable law.

Exchanges

Customers who wish to request another size, color, or style may contact:

info@clairebridala.shop

Exchange availability depends on inventory.

If the requested replacement is unavailable, an eligible customer may complete a return and place a new order.

Order Cancellation

Customers wishing to cancel an order should contact us as soon as possible.

We will make reasonable efforts to cancel eligible orders before fulfillment begins.

Once an order has entered fulfillment or has shipped, cancellation may no longer be possible. Customers may instead use the return process after receiving the order.

Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude or restrict mandatory consumer rights that cannot legally be waived.

Contact Us

clairebridala
Email: info@clairebridala.shop
Phone: +49 173 4367274

Oberstraße 47
56332 Alken
Germany