Shipping Policy

Thank you for shopping with clairebridala.

This Shipping Policy explains how orders placed through https://clairebridala.shop are processed, shipped, tracked, and delivered.

Our primary sales market is the United States.

Store Information

Store Name: clairebridala
Website: https://clairebridala.shop
Email: info@clairebridala.shop
Phone: +49 173 4367274

Business Address:
Oberstraße 47
56332 Alken
Germany

Shipping Destination

We accept eligible orders for delivery to customers located in the United States.

Shipping availability may depend on:

• Product availability;

• Customer delivery location;

• Carrier coverage;

• Applicable delivery restrictions.

Order Processing Time

Our standard order processing time is:

1–3 business days

Processing begins after successful order placement and payment authorization.

Processing may include:

• Order verification;

• Payment confirmation;

• Product availability checks;

• Product preparation;

• Packaging;

• Shipment preparation.

Processing time is separate from shipping transit time.

Business Days

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Orders received on non-business days generally begin processing on the next available business day.

Shipping Transit Time

After an order has been processed and shipped, our estimated transit time is:

5–8 business days

Estimated Total Delivery Time

Our normal estimated total delivery timeframe is:

1–3 business days processing

plus

5–8 business days transit

Customers should therefore generally expect delivery within approximately:

6–11 business days

Delivery timeframes are estimates and are not guaranteed arrival dates.

Shipping Costs

Any applicable shipping charge will be clearly displayed at checkout before the customer submits payment.

Customers will be able to review:

• Product price;

• Shipping charge, if applicable;

• Applicable taxes;

• Final order total.

We do not intentionally add undisclosed shipping charges after checkout.

Cross-Border Shipping

Our business is located in Germany and primarily sells to customers in the United States.

Depending on the fulfillment route, orders may involve:

• International transportation;

• Carrier transfers;

• Customs processing;

• Government inspections;

• Cross-border logistics.

These procedures may occasionally affect estimated delivery times.

Customs, Taxes and Import Charges

Where customs duties, import taxes, or similar charges may apply, they will be handled according to applicable law and the relevant checkout and fulfillment arrangements.

Customers should review all charges displayed during checkout before completing a purchase.

Order Confirmation

After successfully placing an order, customers may receive an order confirmation containing relevant purchase details.

Customers should review these details carefully and contact us if anything appears incorrect.

Shipping Confirmation and Tracking

After an order ships, tracking information may be provided where available.

Tracking information may include:

• Tracking number;

• Carrier;

• Tracking link;

• Shipment status.

Carrier tracking systems may require some time after dispatch before tracking information becomes active.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete delivery details, including:

• Recipient name;

• Street address;

• Apartment or unit number where applicable;

• City;

• State;

• ZIP code;

• Country;

• Email address;

• Telephone number where requested.

Incorrect or incomplete information may result in delivery delays or failed delivery.

Address Changes

Customers requiring an address change should contact:

info@clairebridala.shop

as soon as possible.

We cannot guarantee address changes after fulfillment has begun or after a shipment has been transferred to the carrier.

Delivery Delays

Delivery may occasionally be affected by:

• Carrier delays;

• Severe weather;

• Public holidays;

• Seasonal shipping volume;

• Transportation interruptions;

• Incorrect delivery information;

• Customs procedures;

• Other circumstances outside our reasonable control.

Lost Packages

If tracking information suggests that a shipment may have been lost, please contact us with your order number and available tracking information.

We may work with the applicable carrier to investigate.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

• Confirm the shipping address;

• Check around the delivery location;

• Ask household members;

• Check with neighbors where appropriate;

• Check building reception or parcel storage;

• Review carrier delivery information.

If the package remains missing, contact us.

Damaged Shipments

If an order arrives damaged, please contact us and provide:

• Order number;

• Description of the problem;

• Photographs of the product;

• Photographs of packaging where applicable.

Incorrect or Missing Products

If your shipment contains an incorrect or missing product, contact:

info@clairebridala.shop

and provide your order information.

Returns

Returns are governed by our separate Return & Refund Policy.

Customers should contact us before sending any product back.

Contact Us

clairebridala
Email: info@clairebridala.shop
Phone: +49 173 4367274

Oberstraße 47
56332 Alken
Germany